01 · Website orders
Find your order or tracking
Start with your account. Check your order confirmation for any available tracking information. For a website order question, include your order number and checkout email.
Plant Print Supply · Customer support
How can we help?
A clear next step for your question.
Find help with a website order, a print project or a plant arrival. Choose the route that fits below.
Email PPS at admin@plantprintsupply.com. “Compose an email” opens your email app with a suggested subject and prompts. It does not submit a request to PPS; review and send the email from your app.
Please do not send payment card details or other sensitive information. For order help, include your order number and the email address used at checkout.
02 · Print projects
Artwork, proofs & reorders
Explore print products and artwork guidance before preparing your files. For an existing print order, include its number and describe your artwork, proof or reorder question. Payment does not replace final proof approval for paper print.
03 · Plant arrivals
Get help with an arrival
If a plant arrives damaged, incorrect or different from your order, review the full return policy and contact PPS promptly. Include your order number and clear photos of the plant, packaging and shipping label in your email.
04 · Plant Passport
Questions about a supplied ID
If PPS supplied a PPS-P ID for your plant, keep it exactly as provided. Visit the program guide for current public-record information. A Passport is not included with every product.
05 · Palmstreet purchases
Use your Palmstreet order
The PPS website and Palmstreet have separate carts and checkouts. For a purchase made on Palmstreet, open that order in Palmstreet and contact PPS there.
06 · Before you order
Ask a general question
Tell us which plant, print format or project you are considering and what you need to know. For a date-sensitive order, ask about your selected items before ordering.
Details before you order
Shipping, delivery & local pickup
Preparation and carrier transit are separate. Products may arrive in separate packages. Review destination restrictions, product-specific timing and pickup conditions in the full shipping policy. An order confirmation is not a pickup-ready notice.
Returns, order changes & arrival issues
Different terms apply to live plants and custom or made-to-order products. Review the full return and refund policy for reporting windows, required information and cancellation conditions before contacting PPS.
Help getting a plant settled in
Use the care links on your selected product listing. Visit the houseplant collection or plant care and learning to find the relevant listing and guidance.
Still unsure where to start? Email admin@plantprintsupply.com with your question.
