Refund policy
Last updated: August 16, 2026
Plant Print Supply Return and Refund Policy
We want you to receive healthy plants and quality prints and gifts. For help with an order, contact admin@plantprintsupply.com.
Eligible returns
Ready-to-ship prints, gifts, and other non-custom items may be returned within 30 calendar days after delivery. Items must be unused, unworn, unwashed, and in their original condition and packaging. Proof of purchase is required. We do not charge a restocking fee. For a change-of-mind return, the customer is responsible for return shipping. Contact us before sending anything back so we can provide instructions.
Live plants
Because live plants are perishable, ordinary change-of-mind returns are not accepted. If a plant arrives dead, severely damaged, incorrect, or materially different from the listing, contact us within 24 hours of delivery with clear photos of the plant, packaging, and shipping label. We will review the claim and, when the issue is confirmed, provide a replacement, store credit, or refund. Weather, carrier-delay, and care-related issues will be reviewed case by case.
Custom and made-to-order products
Personalized, custom, made-to-order, or produced-to-specification prints, apparel, transfers, and gifts are final sale once production begins, except when the item is defective, damaged in transit, or incorrect.
Damaged, defective, or incorrect items
Inspect your order on arrival and contact us promptly, and within 48 hours for non-plant products, if it is damaged, defective, or incorrect. Include photos and your order number. If the issue is confirmed, Plant Print Supply will provide a replacement or refund and will cover reasonable return shipping when a return is required.
Cancellations
Cancellation requests must be made before an order enters fulfillment or production. Once a custom item enters production or a live plant order is packed for shipment, cancellation may not be possible.
Refunds
After an approved return or claim is reviewed, refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for processing by the payment provider. Shipping charges are refundable when the error or damage was caused by Plant Print Supply; otherwise, original shipping charges are non-refundable.
Contact
Email: admin@plantprintsupply.com
This policy does not limit any consumer rights that cannot be waived under applicable law.
