Shipping policy

Plant Print Supply Shipping Policy

Last updated: October 27, 2026

Live houseplants

Browse our current houseplant selection. The print-production schedule below does not apply to live-houseplant orders.

We accept live-houseplant orders only for delivery within the contiguous 48 United States and Washington, DC. Alaska, Hawaii, U.S. territories and military-address regions are excluded. This destination policy does not guarantee that every item or address is eligible; item, address and weather restrictions may also apply. Review the available shipping options at checkout.

Shipping charges and transit

Available shipping options and charges are shown at checkout. Processing and carrier transit are separate. Any transit estimate provided is not a guaranteed delivery date. Orders may arrive in more than one package when products have different production or fulfillment paths.

UPS is our preferred carrier, but a specific carrier or service is not guaranteed.

Customer visits and local pickup

Customer visits are not offered at launch. Local pickup may be accommodated only after PPS notifies you that your order is ready for pickup. Please wait for that notification and follow its pickup instructions before coming to collect your order. An order confirmation is not a pickup-ready notice. Standard print packs are shipped directly from our print partner and are not available for local pickup.

Standard print packs

Standard paper delivery $19.95; free on orders $150+ after discounts, before tax. Applies to standard paper packs only; other products may have separate shipping charges. Delivery is to eligible street addresses in the contiguous 48 United States and Washington, DC. Contact PPS before ordering for Alaska, Hawaii, territories, military addresses or PO boxes. Available delivery charges are shown at checkout.

Estimated production after payment requirements, file review and approval of the exact final proof is 2–3 business days for business cards, 2–4 business days for 4 × 6 matte cards and postcards, 2–3 business days for flat flyers and 4–7 business days for scored half-fold brochures. Carrier transit is additional; arrival dates are not guaranteed. These print packs ship directly from our print partner using blind shipping and may arrive separately from plants or apparel. Grouped print jobs ship when all jobs are ready.

Other made-to-order print processing

Use the production and shipment timing shown for your selected print product. Production begins only after required payment, file review and the approval required for that product are complete. Paper and custom printed products require approval of the exact final proof. Print-ready DTF uses approval of the uploaded layout and selected sheet size. Production time and carrier transit are separate; a requested date is not a delivery guarantee. Existing accepted custom projects retain their confirmed timing and terms.

For other made-to-order print products that do not list a different processing window, estimated processing is 3-7 business days after the order is accepted and all required artwork, proof, size, or QR details are complete. Custom, multi-item, or unusually large print orders may require additional time; we will communicate material delays.

Tracking and delivery

When tracking is available, it will be sent to the email address provided with the order. Customers are responsible for entering a complete and deliverable shipping address. Address corrections after fulfillment begins may not be possible. If tracking shows delivery but a package cannot be located, contact the carrier first and then contact us with the order number.

Weather-sensitive plant shipments

Plant shipments may be delayed or rescheduled when heat, cold, carrier disruption, or other conditions create a material risk of damage. Plant claims are handled under the Return and Refund Policy.

Damage or loss

Contact us promptly if an order arrives damaged, incorrect, or materially different from the order. Include the order number and clear photographs of the package and product when relevant so we can review the issue and determine the appropriate remedy under our policies.

Contact

Email shipping questions to admin@plantprintsupply.com. For order help, include your order number. See our Contact page for more information. Do not send payment card details or other sensitive information by email.