Shipping policy

Plant Print Supply Shipping Policy

Last updated: August 16, 2026

Processing
Plant Print Supply products are made to order unless a product page states otherwise. Most made-to-order print orders leave our facility within an estimated 3-7 business days after the order is accepted and all required artwork, proof, size, or QR details are complete. Custom, multi-item, or unusually large orders may require additional time; we will communicate material delays.

Transit
Available shipping methods and estimated transit times are shown at checkout based on the destination, package dimensions, service availability, and the items in the order. Carrier transit estimates begin after the order leaves our facility and are not guarantees. Orders may arrive in more than one package when products have different production or fulfillment paths.

Tracking and delivery
When tracking is available, it will be sent to the email address provided with the order. Customers are responsible for entering a complete and deliverable shipping address. Address corrections after fulfillment begins may not be possible. If tracking shows delivery but a package cannot be located, contact the carrier first and then contact us with the order number.

Weather-sensitive plant shipments
When live plants are offered, the product page will identify any plant-specific shipping, weather, hold, or arrival requirements. Plant shipments may be delayed or rescheduled when heat, cold, carrier disruption, or other conditions create a material risk of damage. Plant claims are handled under the Return and Refund Policy.

Damage or loss
Contact us promptly if an order arrives damaged, incorrect, or materially different from the order. Include the order number and clear photographs of the package and product when relevant so we can review the issue and determine the appropriate remedy under our policies.

Contact
Shipping questions may be sent through the Contact page or to support@plantprintsupply.com.